Privacy Policy

Effective Date: July 24, 2026
Last Updated: July 24, 2026

Fun Factory Sensory Gym LLC ("Fun Factory Sensory Gym," "FFSG," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://www.funfactorysensorygym.com, submit a form, use our chat or messaging tools, schedule a consultation, request a design or quote, purchase products or services, or otherwise communicate with us (collectively, the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services or submit personal information through them.

SMS Privacy Compliance Summary

This section provides the key privacy disclosures that apply when you provide a telephone number, consent to text messaging, or communicate with FFSG by SMS.

What information is collected: We may collect your name, mobile telephone number, email address, message content, communication history, consent status, opt-in date and source, form or page source, IP address or device information when available, and opt-out or Do Not Disturb preferences.
How data is used: We use this information to respond to inquiries, send requested information, manage consultations and appointments, provide project and customer-service updates, send marketing messages when you have consented, maintain proof of consent, honor opt-out requests, prevent misuse, and comply with law.
SMS opt-in details: When you affirmatively check an SMS consent box or otherwise provide legally valid consent, you authorize FFSG to send the types of messages described in that disclosure. Consent to receive marketing text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. Text STOP to unsubscribe or HELP for help.
Cookie and tracking information: Our website may use cookies, pixels, analytics, UTM parameters, form-source data, and similar technologies to understand website activity, attribute leads, remember preferences, and improve our Services. These technologies do not change our prohibition on sharing SMS opt-in data for third-party marketing.
Data security practices: We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including SMS consent and communication records. No electronic system can be guaranteed to be completely secure.
User rights: You may unsubscribe from SMS messages by texting STOP, unsubscribe from marketing emails, update inaccurate contact information, or request access, correction, or deletion of personal information as provided by applicable law. Contact [email protected] or (833) 438-6496 for assistance.
No sharing of SMS opt-in data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories described in this Privacy Policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties, except aggregators and providers of text-message services that are necessary to deliver the messages.

1. Scope

This Privacy Policy applies to information collected through the FFSG website, landing pages, online forms, chat widgets, appointment calendars, email, SMS/text messaging, telephone calls, social media interactions, in-person communications, and other FFSG sales or customer-service channels.

This Privacy Policy does not govern third-party websites, platforms, financing providers, payment processors, social networks, or other services that maintain their own privacy policies.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Contact and identity information: name, email address, telephone number, company or organization, job title, and preferred contact method.
Address and location information: street address, city, state or province, postal code, country, and the proposed installation location.
Project and service information: whether the project is for a home or commercial space; the type of organization or facility; service interests; project goals; available space; budget range; timeline; design preferences; and information you choose to include in a form, consultation, or message.
Project files and user submissions: photographs, videos, room measurements, floor plans, drawings, documents, messages, and other materials you submit so that we can evaluate, design, quote, manufacture, deliver, or install a sensory gym or related product.
Appointment and communication information: consultation requests, calendar bookings, call recordings or transcripts where permitted by law and disclosed, emails, text messages, chat messages, social media messages, customer-service history, and notes related to your project.
Transaction information: products or services requested or purchased, quotes, invoices, payment status, delivery and installation details, and limited billing information. Payment card information is generally collected and processed by our payment service providers, and we do not intentionally store complete payment card numbers.
Marketing and attribution information: referral source, campaign and advertising information, UTM parameters, form or landing page source, and information indicating whether you reached us through our website, search, social media, email, referral, advertisement, chat, or another channel.
Device and usage information: IP address, browser type, device type, operating system, pages viewed, links clicked, dates and times of visits, approximate location derived from IP address, referring URL, cookie identifiers, and website interaction or analytics data.
Consent and preference information: marketing preferences, SMS or email consent, opt-in date and source, opt-out requests, Do Not Disturb preferences, and records needed to demonstrate or honor your communication choices.
Information from third parties: information from referral partners, advertising platforms, social networks, analytics providers, payment processors, financing providers, contractors, or other service providers when permitted by law.

Please do not submit medical records, protected health information, Social Security numbers, government identification numbers, financial account credentials, or other highly sensitive information through general website forms, chat, SMS, or email unless FFSG specifically requests it through an appropriate secure method.

3. How We Collect Information

We may collect information:

directly from you when you complete a form, schedule a call, send a message, upload files, request a quote, make a purchase, or communicate with our team;
automatically through cookies, pixels, analytics tools, session technologies, and similar technologies when you use our website;
from social media, advertising, referral, payment, financing, scheduling, CRM, communications, and other service providers; and
from publicly available sources or business contacts, where permitted by law.

4. How We Use Information

We may use personal information to:

respond to inquiries and provide requested information;
identify whether a project is for a home, school, clinic, hospital, commercial facility, or another type of space;
evaluate project fit, available location, goals, budget, and timing;
schedule and manage consultations, design reviews, redesign reviews, installations, and other appointments;
prepare designs, quotes, agreements, orders, shipping, delivery, and installation;
provide customer service and communicate about a current or potential project;
process transactions and maintain business, tax, accounting, warranty, and service records;
operate, personalize, secure, analyze, and improve our website, forms, chat, communications, products, and services;
understand lead source, campaign performance, and customer journey;
send service messages and, where permitted, marketing communications;
maintain consent, opt-out, suppression, and Do Not Disturb records;
detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity;
comply with legal obligations, enforce our agreements, and protect our rights, users, customers, employees, and the public; and
carry out another purpose disclosed at the time of collection or with your consent.

5. Cookies, Analytics, and Advertising Technologies

We and our service providers may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the website, remember preferences, understand site traffic and interactions, measure campaigns, attribute leads, detect problems, and improve the Services.

Browser settings may allow you to block or delete cookies. Blocking some cookies may affect website functionality. Where required by law, we will request consent for non-essential cookies or provide additional choices.

Our website may use analytics, advertising, CRM, form, scheduling, chat, call, email, and SMS technologies supplied by third parties. Those providers may process device and usage information under their own privacy terms and our service-provider arrangements.

6. SMS, Telephone, and Communication Privacy

If you provide a mobile number and consent to receive text messages or calls, FFSG may send informational and marketing communications consistent with the consent you provided. These may include consultation follow-ups, appointment reminders, responses to your questions, project or design updates, customer-service communications, and information about FFSG products or services.

Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages or calls is not a condition of purchase. You may reply STOP to opt out of text messages or HELP for help. We may send one final message confirming an opt-out request. For additional assistance, contact us at [email protected] or (833) 438-6496.

We do not sell, rent, or share mobile telephone numbers, SMS opt-in data, or text-message consent with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information only to service providers and telecommunications partners that help us deliver, route, support, or secure our communications; to comply with law; or at your direction. All other categories described in this Privacy Policy exclude text-messaging originator opt-in data and consent from sharing for third-party marketing.

You may also unsubscribe from marketing emails by using the unsubscribe link in the email. Transactional or service communications may continue when reasonably necessary to respond to you, complete a transaction, provide a requested service, or maintain legally required records.

7. How We Disclose Information

We may disclose personal information in the following circumstances:

Service providers: to companies that support CRM, website hosting, forms, scheduling, communications, email, SMS, telephone, artificial intelligence-assisted chat, analytics, advertising measurement, cloud storage, document processing, payment processing, financing, shipping, delivery, installation, security, customer service, and professional services.
Project fulfillment partners: to designers, manufacturers, installers, carriers, contractors, or other parties as reasonably necessary to evaluate or fulfill your requested project.
Legal and safety purposes: when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect rights, safety, property, users, customers, employees, or the public.
Business transactions: in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, subject to applicable law.
With your direction or consent: when you ask us to disclose information or otherwise consent to the disclosure.
Aggregated or de-identified information: information that cannot reasonably identify you may be used or disclosed for lawful business purposes.

FFSG does not sell personal information for monetary consideration. We also do not use or disclose mobile telephone numbers or SMS consent for third-party marketing, as stated above.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, manage projects and customer relationships, complete transactions, maintain warranty and business records, honor opt-outs, resolve disputes, enforce agreements, and meet legal, tax, accounting, insurance, or security obligations.

Retention periods vary based on the type of information, the nature of the relationship, applicable legal requirements, and legitimate business needs. When information is no longer required, we may delete, anonymize, or securely isolate it, subject to backup and legal-retention processes.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission, storage system, or security method is completely secure. You are responsible for using appropriate care when sending information online and for avoiding the submission of unnecessary sensitive information through unsecured channels.

10. Children's Privacy and Sensitive Project Information

FFSG designs and supplies products that may be used by children, families, schools, clinics, and other organizations. However, our website and general online Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without appropriate parental or legal authorization.

Parents, guardians, schools, clinics, and other authorized adults may provide project information involving a child's intended use of a space. Please limit that information to what is reasonably necessary for the project. Do not submit a child's medical records, diagnosis, treatment records, or other protected health information through a general FFSG form, chat, SMS, or email.

FFSG is not a healthcare provider, and its general website, CRM, chat, SMS, and email channels are not intended to function as HIPAA-compliant channels for protected health information.

If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review and, where appropriate, delete it.

11. Third-Party Websites and Services

The Services may link to third-party websites or services, including social networks, payment processors, financing providers, mapping services, scheduling tools, or other platforms. FFSG does not control and is not responsible for the privacy, security, content, or practices of those third parties. Review their policies before providing information.

12. Your Privacy Rights and Choices

Depending on where you live, applicable law may give you rights to:

request access to or confirmation of the personal information we process about you;
request correction of inaccurate personal information;
request deletion of personal information, subject to legal exceptions;
obtain a portable copy of certain information;
opt out of certain targeted advertising, sales, or profiling, where applicable;
limit certain uses or disclosures of sensitive personal information, where applicable;
withdraw consent where processing is based on consent; and
appeal a decision regarding a privacy request, where required by law.

Residents of states with comprehensive privacy laws, including California, Colorado, Connecticut, Utah, Virginia, and other applicable jurisdictions, may exercise the rights available under their state law. FFSG will not unlawfully discriminate against you for exercising a privacy right.

To submit a request, email [email protected] with the subject line Privacy Request, or write to the address in Section 17. Describe the request and the state or country where you reside. We may need to verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law, subject to verification.

13. Marketing Choices and Do Not Track

You may opt out of marketing emails through the unsubscribe link and opt out of SMS messages by replying STOP. You may also contact us to update communication preferences.

Some browsers offer a "Do Not Track" setting. Because there is no universally accepted standard for responding to Do Not Track signals, our website may not respond to them. Where applicable law requires recognition of browser-based opt-out preference signals, we will process supported signals as required.

14. International Visitors

FFSG is based in the United States. If you access the Services from another country, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. Those countries may have privacy laws different from those in your location. We use appropriate measures where required by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last Updated" date. Material changes may also be communicated by other reasonable means when required by law. Your continued use of the Services after an update is subject to the revised Policy.

Your use of the Services is also governed by our Terms of Service.

17. Contact Us

For privacy questions, requests, or concerns, contact:

Fun Factory Sensory Gym LLC
Attn: Privacy
991 US Highway 22, Suite 200
Bridgewater, NJ 08807
Email: [email protected]
Phone: (833) 438-6496
Website: https://www.funfactorysensorygym.com